Shipping & returns
Made for you, then carefully sent.
Every Natalis piece is produced from the exact artwork and format you approve. These launch terms explain what happens after checkout.
Launch delivery area
The launch store serves eligible addresses in the contiguous United States. We will show availability and any delivery charge before payment. PO boxes, military addresses, Alaska, Hawaii, United States territories, and unsupported vendor lanes are not included unless checkout explicitly confirms them.
Production and delivery
Personalized pieces enter production after payment and a final automated file check. The order page and confirmation email will show the current production estimate and tracking when the carrier makes it available. A canvas and its complimentary poster may arrive in separate packages.
The Launch Atelier Gift
An eligible canvas or framed-canvas line includes one matching same-size, same-orientation unframed gallery poster and free standard shipping to an eligible contiguous-US address. The offer is limited to two qualifying pairs per order. A standalone poster does not create another free poster and does not receive the launch shipping benefit by itself.
Personalized goods and cancellations
Your artwork is made specifically for you. If production has not started, contact us immediately and we will tell you whether cancellation is still possible. Once a personalized item has entered production, ordinary change-of-mind returns are not available. This does not affect help for a damaged, defective, incorrect, or misdelivered order.
Damage or a production problem
If something arrives damaged or does not match the artwork, size, orientation, or format shown in your order, email us promptly with the order number and clear photographs of the item and packaging. We will review the production record and arrange the appropriate replacement or remedy.